How do I make a payment if I don’t know my social security number (SSN)?
What is the turnaround time for payments to post?
When was my last payment?
Why doesn’t the statement I received show the last payment I made?
Why doesn’t the balance on the monthly statement I receive match the balance on the website?
What if I don’t agree with my balance?
Will I get a notice when my balance is paid in full?
Will I be mailed a receipt with my confirmation number?
What is the minimum payment I can make?
What should I do if my credit card is rejected?
If I don’t have Internet access at home can I use a public library computer to make a payment?
How do I make a payment if I have received a Notice of Determination, but my balance is not showing on my account on-line?
If I have a question, what should I do?
The SSN is a required field. You must have that information in order to make a payment.
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36 to 48 hours
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You can review payment history on the claimant overview page. Please note payments made within the last 36 to 48 hours may not be reflected.
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It may have been posted after the monthly statements were generated for mailing. Please check the date of your statement and compare to the date you made your payment.
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Your payment may have been posted after the monthly statements were generated for mailing. Please check the date of your statement and compare to the date you made your payment.
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If you do not agree with your balance please contact the BPC Hotline at (302) 761-8399 for assistance and a review of your account.
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Your monthly statement after your account is paid in full will indicate you have a zero balance.
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You can print your confirmation from the payment screen. If you supply an e-mail address a confirmation will be sent to the e-mail address provided. Your payment history is available on-line for your review.
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The minimum payment is $5.00.
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Please contact your financial institution.
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You can use any computer that has internet access.
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If your balance is not on the website you must contact the Benefit Payment Control Hotline at (302) 761-8399.
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You must contact the Benefit Payment Control Unit during regular office hours (8:00 am to 4:30 pm Monday through Friday). The telephone number to call is (302) 761-8399.
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